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Pawtucket, RI (February 27, 2023) – Collette has won the Feefo Gold Trusted Service Award, an independent seal of excellence, which recognizes businesses that consistently deliver a world-class customer experience. Feefo established the Trusted Service Awards in 2014 to recognize brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business's dedication to providing outstanding customer service by analyzing feedback from real customers.
Working with over 6,000 brands, Feefo is the world's largest provider of verified reviews, helping brands understand customers by analyzing verified reviews and providing insight into trends, needs and habits.
With consumer confidence at near historic lows due to rising inflation, as well as research from the Institute of Customer Service revealing that complaints rose to 17.3% in the second half of 2022, this award celebrates brands that are successfully navigating tough market conditions to deliver exceptional service.
Feefo has presented Gold Trusted Service Awards to businesses that have collected at least 50 reviews between January 1st 2022 and December 31st 2022, with a Feefo service rating of between 4.5 and 5.
Jaclyn Leibl-Cote, President of Collette commented: “We’re delighted to receive a Trusted Service Award from Feefo. Keeping our customers happy is our priority. So the fact that this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service. The award also recognizes just how hard our staff have worked under fresh challenges, with both rising inflation and the cost-of-living crisis affecting both consumers and businesses alike. As we enter 2023, we will continue to listen, understand and deliver what our customers want.”
Congratulating Collette on winning this year’s award, Tony Wheble, CEO at Feefo, said: “This year has been a difficult one for so many businesses, so I’m delighted to recognize thousands of our clients that have overcome various challenges to provide such high levels of customer service and satisfaction.
“The Trusted Service Awards have always been about recognizing companies, like Collette, that go above and beyond the norm to deliver a great service and receive great feedback delighted customers in return. I look forward to seeing what Collette and our other customers achieve next year.”
About Collette:
As the longest-running tour operator in North America, Collette is the company travelers can trust. Leading with integrity, Collette’s comprehensive travel protection plan, flexible tour pacing, and strong relationships within the travel space set it apart. The happiness of its guests has been its roadmap since 1918 and today Collette offers over 160 tours to all seven continents and five distinct travel styles, including small group touring and river cruises. This third-generation family-owned business is dedicated to giving back in both local and global communities through its social responsibility platform. For more information, visit www.gocollette.com.
Media Contact:
Sam LaFrance, Collette
Phone: 401.426.4504
slafrance@collette.com
